Support

Getting in touch

By email, at info@desga.es. There is no forum, no chat and no account to create in order to write to us.

If you paid to remove ads and they still appear, tell us which store you bought from and, if you can, include the installation identifier shown in the game settings. It is an anonymous code and it is the only thing that lets us find your case, because there is no account bearing your name.

Do I need internet?

The exodus can be played entirely offline. Internet is needed to validate or restore a purchase, share scores, add friends and see their traces.

I lost my progress

Your progress lives on your device and there is no copy on our server: if you uninstall the game or change phones, it is gone. We do keep usage data to find where players get stuck, but it is not a backup and it cannot be sent back to a device.

On Steam it is different: with Steam Cloud turned on, your progress, your achievements and your Drift records come back by themselves when you install the game on another computer with your Steam account.

What can be recovered is the remove-ads purchase, using the restore purchases button in the settings.

Are there in-app purchases?

Exactly one, and it is optional: removing ads for good. There are no coins, no subscriptions and nothing that expires.

On mobile you may see at most one ad when an exodus ends, never during flight. The desktop and web editions carry no ads at all.

I lose my ship and go backwards

That is on purpose: losing the ship ends the journey and you restart that exodus, not all of them from the beginning. What you had already cleared stays cleared.

There is no defeat screen. The lights go out and the epilogue tells you how far you got.

I want my data deleted

From the game itself: Settings › “Delete my data” deletes everything in one go, except the receipt of a purchase. If you cannot open the game, write to us.

Email info@desga.es with your installation identifier and we will delete it. Without that code we may not be able to tell which data is yours, precisely because there is no account identifying you.

Your data is not deleted automatically over time: it is kept for as long as the installation exists, so asking is the way to make it go away. What remains are aggregate counts with no identifier at all, from which nothing about anyone can be derived.